FAQ - Frequently Asked Questions

Last updated: 1 August 2026

 

How long does shipping take?

• Orders are usually processed within 1–3 business days.
• After dispatch, delivery typically takes 3–7 business days.
• Delivery times are estimates and may vary during busy periods, public holidays, or unexpected carrier delays.
  

 

Do you offer free shipping?

• Yes. We offer free tracked shipping across Australia on every order.

 

Where is my order shipped from?

• To offer a wider and carefully curated collection, some orders are fulfilled directly by our trusted international fulfilment partners.
• This means your order may be shipped from an overseas location, including China. Once dispatched, you will receive tracking details so you can follow its journey.

 

How can I track my order?

• Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

• Please allow a few business days for the tracking information to update after dispatch.

 

Do you offer returns?

• Yes. Every order is covered by our 30-day money-back guarantee.
• Please contact us within 30 days of receiving your order to request a return. Items must meet the conditions outlined in our Returns & Refunds Policy.

 

How do I start a return?

• Email our Customer Care team at: info@aussieelegance.com
• Please include your order number and the reason for your return, and our team will provide you the instructions.