Return & Refund Policy
Last updated: 1 August 2026
At Aussie Elegance we want you to feel comfortable shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30 day money back guarantee work.
This policy applies to purchases made through aussieelegance.com.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for eligible change-of-mind returns.
If you are not happy with your order or simply decide that an item is not quite right for you, please contact us within 30 days of receiving your order.
To start a return request, email us at: info@aussieelegance.com
Please include:
- Your full name
- Your order number
- The email address used for the order
- The reason for the return
- Clear photos if the item is damaged, faulty, or incorrect
- Any relevant information that will help us assist you
Our Customer Care team will review your request and provide the next steps.
Our 30-day money-back guarantee is in addition to any rights you may have under Australian Consumer Law.
2. Return Approval
Please do not return any items before contacting us.
All returns must first be approved by Aussie Elegance by email.
Once your return has been approved, we will provide you with:
- Return instructions
- The correct return address
- Any other information required to complete your return
Depending on the item and fulfilment location, an approved return may need to be sent directly to one of our international fulfilment partners, including a return location in China.
Items returned without prior approval or to an incorrect return address may not be accepted.
3. Return Shipping Costs
For change-of-mind returns, size changes, or items that are no longer wanted, return shipping costs are the responsibility of the customer.
If the approved return address is located overseas, including China, the customer is responsible for arranging and paying for return shipping to that address.
Any applicable costs associated with a change-of-mind return, including international return postage, are the customer's responsibility.
If an item is faulty, damaged, incorrect, or otherwise fails to meet a consumer guarantee, please contact us before returning it. Where required under Australian Consumer Law, Aussie Elegance will cover or reimburse reasonable return shipping costs.
4. Tracking Required for Returns
For an approved return, the customer must provide valid return tracking details.
A refund can only be processed after the returned item has been received and confirmed by the supplier or return location.
If a returned parcel is lost in transit and cannot be confirmed as delivered, we may not be able to approve the refund.
Please keep your postage receipt and tracking information until your return has been completed.
5. Condition of Returned Items
For a change-of-mind return to be eligible, items must be:
- Unworn
- Unwashed
- Unused
- Undamaged
- In their original condition
- With original tags and labels attached where applicable
- Returned with original packaging where reasonably possible
You may try an item on to check the fit. However, wearing an item beyond what is reasonably necessary to try it on is not permitted.
Items showing signs of wear, washing, use, perfume, deodorant, stains, makeup marks, damage, alterations, or other signs of use may not qualify for a change-of-mind return.
These conditions do not limit your rights under Australian Consumer Law where an item is faulty or otherwise fails to meet a consumer guarantee.
6. Ordering Multiple Sizes
Our change-of-mind return policy is not intended for customers who order multiple sizes of the same item with the intention of returning part of the order.
Please use the size guide provided on the product page carefully before ordering.
If you are unsure which size to choose, please contact our Customer Care team at info@aussieelegance.com before placing your order. We are happy to assist.
This condition does not limit your rights under Australian Consumer Law where an item is faulty, damaged, incorrect, or otherwise fails to meet a consumer guarantee.
7. Items That May Not Be Eligible for Returns
Some items may not be eligible for change of mind returns, including:
- Gift cards
- Final sale items, where clearly stated
- Personal or hygiene related items
- Items that have been worn, washed or used
- Items returned without approval
For hygiene reasons, certain products such as underwear, swimwear, earrings, and other personal items may not be eligible for change-of-mind returns once opened, worn, or used.
These exclusions apply only to change-of-mind returns and do not limit your rights under Australian Consumer Law.
8. Faulty, Damaged or Incorrect items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at: info@aussieelegance.com
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging where relevant
Please do not return the item before receiving instructions from us.
Our team will assess the issue and work with you to provide an appropriate solution.
Your rights under Australian Consumer Law are not excluded or limited by this policy.
9. Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies available to you under the Australian Consumer Law.
If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund, reimbursement of reasonable return costs, or another remedy depending on the circumstances.
These rights apply independently of our 30-day change-of-mind policy and may continue to apply after that period.
10. Alternative Solutions
We understand that international returns can sometimes be costly or inconvenient.
Depending on the circumstances, we may offer an alternative solution such as:
- An exchange
- Store credit
- A partial refund
- A discount
- Another mutually agreed solution
Any alternative solution will be discussed and agreed with you by email before being applied.
You are never required to accept an alternative solution where Australian Consumer Law entitles you to another remedy.
11. Refund Processing
Once an approved return has been received and assessed, we will notify you by email.
If your refund is approved, it will be issued to the original payment method used for your purchase.
We aim to process approved refunds as soon as reasonably possible after the return has been received and assessed.
Once we have issued your refund, your bank, card provider, or payment provider may require additional processing time before the funds appear in your account.
12. Exchanges
We may offer an exchange or another solution depending on the situation and product availability.
Please contact us at: info@aussieelegance.com
We will review your request and let you know what options are available.
13. Order Cancellations
If you need to cancel your order, please contact us as soon as possible at: info@aussieelegance.com
Orders enter processing shortly after they are placed. Once an order has entered processing or has been dispatched, we may no longer be able to cancel or make changes to it.
14. Address Changes and Incorrect Addresses
Please check your delivery information carefully before completing your order.
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible at: info@aussieelegance.com
We will do our best to assist before the order is processed.
Once an order has entered processing or has been dispatched, we cannot guarantee that the delivery address can be changed.
If a parcel cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply where the parcel needs to be resent.
15. Parcels Marked as Delivered
If your tracking information shows that your parcel has been delivered but you cannot locate it, please first check:
- Around your property and any safe delivery locations
- With other members of your household
- With neighbours where appropriate
- With the delivery carrier
If you still cannot locate your parcel, please contact us at: info@aussieelegance.com
Our Customer Care team will assist you in reviewing the available tracking information and determining the appropriate next steps.
Contact Us
If you have any questions about a return, refund, exchange, cancellation, or order, our Customer Care team is happy to help.
Aussie Elegance
Email: info@aussieelegance.com
Website: aussieelegance.com
Customer Care Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (AEST)
Sunday: Closed
We aim to respond to all enquiries within one business day.