Shipping & Delivery Policy
Last updated: 1 August 2026
At Aussie Elegance, we want your order to be handled carefully, clearly and as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through aussieelegance.com.
1. Order Processing Time
Orders are generally processed within 1–3 business days after they are placed.
During this time, we review your order, confirm the product and shipping details, and prepare your order for dispatch.
Business days are Monday to Friday, excluding public holidays.
During busy sale periods, launches, or public holidays, processing may occasionally take longer.
2. Delivery Time
After your order has been processed and dispatched, delivery typically takes 3–7 business days.
Delivery timeframes are estimates and may vary depending on your location, carrier delays, customs processing, peak sale periods, public holidays, severe weather, incorrect address details, or other circumstances outside our reasonable control.
Where a significant delay occurs, please contact our Customer Care team and we will review your order and assist with the next steps.
3. Shipping Origin
Aussie Elegance works with trusted fulfilment and supply partners to offer our collections across Australia.
Depending on the product and fulfilment location, some orders may be shipped directly from one of our international fulfilment partners, including locations in China.
Direct fulfilment means an item can be shipped from the applicable fulfilment location directly to you rather than being sent through an additional warehouse first.
We use this model to help reduce unnecessary handling time and get your order moving as quickly and efficiently as possible.
4. Shipping Carriers
Depending on the product, fulfilment location, and delivery address, orders may be carried by:
- Australia Post
- Local Australian delivery partners
- International shipping partners
- Other suitable carriers used by our fulfilment partners
The carrier used may vary from order to order.
5. Free Shipping Across Australia
We offer free standard shipping across Australia unless otherwise stated at checkout.
If additional or upgraded delivery services are offered in the future, any applicable charges will be clearly displayed before you complete your purchase.
6. Tracking Your Order
Once your order has been dispatched and tracking information becomes available, you will receive a shipping confirmation email containing your tracking details.
Please allow a short period after dispatch for tracking information to become active or update in the carrier's system.
Customers are encouraged to monitor their tracking information regularly so they are aware of delivery updates, attempted deliveries, or collection instructions.
7. Multiple Parcels
If your order contains multiple items, they may occasionally be fulfilled from different locations.
This means your order may arrive in more than one parcel, and the parcels may be delivered on different days.
Where available, separate tracking information will be provided for each shipment.
You will not be charged additional standard shipping fees if your order is split into multiple parcels.
8. Incorrect or Incomplete Shipping Details
Please check your delivery information carefully before completing your order.
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error, please contact us as soon as possible at: info@aussieelegance.com
We will do our best to update your details before the order enters processing.
Once an order has been processed or dispatched, we cannot guarantee that an address change will be possible.
If a parcel cannot be delivered because the address provided was incorrect or incomplete, additional shipping charges may apply if the parcel needs to be resent.
9. Delivery Attempts and Collection
Depending on the carrier and delivery location, a parcel may be:
- Left in a safe place
- Redirected to a collection point
- Taken to a local post office
- Scheduled for another delivery attempt
Customers should monitor their tracking information and collect parcels from a pickup location within the timeframe specified by the carrier where applicable.
Failure to collect a parcel may result in the parcel being returned to the sender.
10. Returned-to-Sender Parcels
A parcel may be returned to the sender because of:
- An incorrect or incomplete address
- An unsuccessful delivery
- Failure to collect the parcel
- Refusal of delivery
- Other carrier-related reasons
If your parcel is returned to the sender, please contact our Customer Care team.
Depending on the circumstances, additional shipping charges may apply if you request that the order be shipped again.
We will review each case individually and advise you of the available options.
11. Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at: info@aussieelegance.com
Please include:
- Your full name
- Your order number
- The email address used for your order
We will review the tracking information and, where appropriate, contact the relevant fulfilment or delivery partner to help determine the status of your shipment.
Please contact us first if you have concerns about a delayed order so we have an opportunity to investigate and assist.
Nothing in this section limits any rights you may have under Australian Consumer Law.
12. Lost or Missing Parcels
If your parcel appears to be lost in transit, please contact us and we will review the available tracking information and assist with an investigation where appropriate.
If tracking shows that your parcel has been delivered but you cannot locate it, please first check:
- Around your property
- Any designated safe delivery locations
- With other members of your household
- With neighbours where appropriate
- With your local post office or collection point
- Directly with the delivery carrier
If you are still unable to locate the parcel, please contact us at: info@aussielegance.com
We will review the situation and assist with the appropriate next steps.
13. Delivery Timeframes During Peak Periods
Shipping and processing may take longer during periods such as:
- Major sales and promotional events
- Black Friday and Cyber Monday
- Christmas and Boxing Day
- Public holidays
- Severe weather events
- High-volume carrier periods
We appreciate your patience during these periods and will do our best to keep you informed if we become aware of a significant delay affecting your order.
14. Australian Consumer Law
Nothing in this Shipping & Delivery Policy excludes, restricts, or modifies any rights or remedies available to you under the Australian Consumer Law.
If an order is not supplied within an agreed or reasonable timeframe, or another consumer guarantee is not met, you may have rights or remedies under Australian law depending on the circumstances.
Contact Us
If you have any questions regarding processing, shipping, tracking, or delivery, please contact our Customer Care team:
Aussie Elegance
Email: info@aussieelegance.com
Website: aussieelegance.com
Customer Care Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (AEST)
Sunday: Closed
We aim to respond to all enquiries within one business day.